Terms of use of the website

Conditions of use of the website

Access to the Multiassistance® Group website is free and voluntary and gives you the condition of user. As such, you must comply with the conditions that are set out below.

Responsible browsing

As a user, you agree to make a proper use of the contents and services that we offer through our website.

If you make use of the contents or services that we offer in a manner which is illegal, unauthorised by Multiassistance® Group or, simply, negligent or irresponsible, you will be solely responsible for any damage that you may cause both to yourself and third parties as a result of such use. In the event that you are a minor, your parents or guardians will also be responsible.

Industrial and intellectual property

Industrial property

IBMA BPO®, Grupo Multiasistencia®, Multiassistance®, Multiasistencia Gestión y Ayuda®, Multiasistencia Protección® … -among other distinctive symbols - are trademarks and trade names registered by the Multiasistencia® Group and are protected by the regulations on industrial property. All other logos that appear on our website, unless otherwise indicated, are either registered trademarks of the Multiasistencia® Group or of our customers or collaborators, who do not give licence of any kind to users for the same. The use of any distinctive symbol of the Multiasistencia® Group not implicit in the use of this web page or in the 2.0 philosophy is prohibited.

Intellectual property

The texts, drawings, photographs, videos and other visual elements contained on this website are, unless otherwise indicated, a creation of the Multiasistencia® Group and exclusively owned by the Multiasistencia® Group . The Multiasistencia® Group licenses the rights of reproduction, distribution and public disclosure on all of the contents of this website to all users for "its 2.0 use" provided that you cite the source URL of the content. The Multiasistencia® Group does not allow any other rights of reproduction, distribution, public disclosure or transformation of the website, its design or any of its content to users. Any use of the website or its contents not in accordance with its purpose is prohibited.

All of the programming elements used on this website have been developed by Porter Novelli, which has handed over all rights to the Multiasistencia® Group. The use of these programming elements by third parties without the appropriate licence is prohibited. In this sense, the use of this website does not imply a surrender of any of the rights of reproduction, distribution, public disclosure or transformation of the programming elements.

Legal measures

The Multiasistencia® Group will prosecute any violation or attempted violation of the rights of industrial and intellectual property owned by the Multiasistencia® Group, its partners, their customers, their partners or their collaborators with all legal means available at such time before the competent court in each case. We would like to remind you that the violation of industrial and intellectual property rights, in addition to any civil liability that it entails, may also involve imprisonment.

Content, permitted use and responsibilities

This website contains materials prepared for informational purposes only, which do not constitute guidance, training or advice of any kind, as a result of which the Multiasistencia® Group is not responsible for any actions carried out on the basis of the same. Although the Multiasistencia® Group will carry out all of the necessary actions to remedy any faults and errors in the content and materials on this website to keep them updated and faithful at all times, it cannot guarantee the absence of faults, errors or omissions in the content and materials on the website, as a result of which their existence will not be detrimental to the Multiasistencia® Group at any time. If while browsing the Multiasistencia® Group website you detect an error or fault, we would appreciate you letting us know by calling us at 902 50 55 50. We thank you in advance for your cooperation.

Although the Multiasistencia® Group will carry out all of the necessary actions to restore communication when there are faults in access to the website and keep the website available and in continuous operation, the Multiasistencia® Group cannot guarantee access to the website or the availability and continuity of its operation, as a result of which its non-availability will not be detrimental to the Multiasistencia® Group at any time.

The Multiasistencia® Group will not be liable for any damage caused to the computer equipment of users, their computer programs, their files or the data stored on them as a result of viruses, spyware, malware, programming errors or security errors on this website. Nor will the Multiasistencia® Group be liable for such damage when it is due to configuration errors or not updating the equipment, software or browsers of users or usage errors of any of the above.

Access to the website that does not conform to the law in force or our conditions and the unauthorised use of the information, content and materials made available to users by the Multiasistencia® Group or by other users of the website will be the sole responsibility of the users who carry them out and the Multiasistencia® Group will not be responsible or liable for any damage or injury resulting from such access or use.

Within the limits allowed by law 34/2002, the Multiasistencia® Group is not responsible for the legality of the content of websites owned by third persons, to which this web page is linked, including the embedded content.

The Multiasistencia® Group is not responsible for the content of websites that direct links to this website, make reference to it or include opinions about it that could mislead users of these websites about the products or services of the Multiasistencia® Group.

The Multiasistencia® Group is not responsible for views expressed on websites, blogs, social networks or any opinion forums outside the Multiasistencia® Group, which (referring to the content, materials and services on our website or on third party sites) may bring discredit or the direct or indirect contempt of third parties.

Protection of personal data

All personal data that the Multiasistencia® Group collects through this website are stored in databases. The specific files and the purpose for which the Multiasistencia® Group collects its data and uses it is specified on each of the data collection forms.

All of the files are registered at the General Data Protection Registry of the Spanish Data Protection Agency and are the responsibility of the Multiasistencia® Group. Under no circumstances will the Multiasistencia® Group (except in cases provided for in the legislation in force and those authorised by their owners) pass on any personal data to third parties.

You can exercise your rights of access, rectification, cancellation and opposition at any time, as the regulations on data protection allow you to. To do so, write to the data protection officer, Grupo Multiasistencia®, Ronda de Poniente, nº 7, Tres Cantos, 28760, Madrid, Spain.

If you want to know the full Multiassistance® Group privacy policy, click here.

If you want to know the full Multiassistance® Group cookies policy, click here.

Validity and modification of the conditions of use of the website

These conditions have been in effect since November 1, 2013. The Multiasistencia® Group reserves the right to unilaterally change the conditions of use for its own website in the event that there is a change in the legislation in force, jurisprudential doctrine or internal criteria. Any changes in these conditions will be published on this same website.

The use of our website implies that you have read, knows, understands and accept all of the conditions contained in this legal notice, in the privacy policy and in the cookies policy. In the event that you do not agree to any of the conditions, please leave our website.

Applicable law and jurisdiction

This website and its use by users is governed by Spanish law and any dispute which may arise from the application of, compliance with or interpretation of these conditions will be resolved in the courts of Madrid.

Legal contact

To resolve any issues regarding the content or scope of the conditions of use of our website, please contact us by phone on 902 50 55 50 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Thank you for your attention!