Multiassistance

Services: More than a million services managed per year
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Comprehensive management

Solutions at the service of the customer

Multiassistance has developed an innovative solution based on six distinguishing elements:

• A single managing agent
A specific agent handles each file from the start to the end of the process, while maintaining constant communication in real time with the policyholder, the repairer and the insurance company.

• Quality control
Multiassistance is committed to exhaustive quality control throughout the process in order to ensure compliance with the standards agreed with the customer and identify potentials for success and possible improvements of the service. To do this, Multiassistance has set up a system for measuring and improving the quality system based on the Net Promoter Score (NPS®).

• Cost control
Competitive tariffs by speciality and trade, with automatic control mechanisms and agreements with manufacturers for the purchase of supplies.

• Vertical integration
Managing agents are integrated on the organisational chart into the customer insurance company by fitting in with their objectives: better control of the frequency of claims, quality of the service, cost and length of the process. The integration of contractors into the Multiassistance operational mechanisms, to support the strict management of the processes, review and repair the claims, allows us to provide our customers with a comprehensive, efficient service.

• Risk control
Multiassistance keeps a watch on labour law regulations and guarantees maximum transparency in management. Its network is subjected to selection processes to ensure the highest levels of quality in the operation. We have a continuity plan with technical solutions that will allow us to continue our operations in all circumstances.

• Technological development
Multiassistance relies on an efficient computer service for developing technological solutions and collaborates with the best partners in the market. Its in-house Systema® software integrates all of the operations and multi-access devices and allows you to access information in real time, in any place and at any time.